Frequently asked questions
How much does delivery cost?
For Orders above $50, delivery is FREE!
For Orders below $50, a delivery fee of $4 will be charged.
Where do we deliver to?
We only deliver within Singapore except for Jurong Island. We are unable to deliver to Jurong Island.
When will you receive your order?
Your order will be delivered between 1-5 working days.
How will the order be delivered?
The order will be placed outside by your door by our own courier and a message will be sent to your mobile number.
If you'd like to make any special delivery requests, please leave a note during checkout, or email us at contactus@petskitchen.com.sg or WhatsApp us at +65 89448212 if you already placed an order.
Exchange Policy
Customers are advised to inspect their items upon delivery to prevent any potential disputes.
We will accept an exchange/refund only within 14 Days from date of delivery, under the following circumstances:
- Product packaging is broken or damaged.
- Product is past its expiry date.
- Product is defective.
- Wrong product delivered.
A refund will only be issued if no replacement is available for the product you ordered.
Please email us at contactus@petskitchen.com.sg or WhatsApp us at +65 89448212 and we will get back as soon as possible.