Exchange Policy

Customers are advised to inspect their items upon delivery to prevent any potential disputes.

We will accept an exchange/refund only within 14 Days from date of delivery, under the following circumstances:

• Product packaging is broken or damaged.

• Product is pass its expiry date.

• Product is defective.

• Wrong product delivered.

A refund will only be issued if no replacement is available for the product you ordered.

Please email us at contactus@petskitchen.com.sg and we will get back as soon as possible.

Privacy Policy (Updated as of 24th July 2025)

1. Information We Collect

We may collect the following types of personal information:

• Name

• Email address

• Phone number

• Shipping and billing addresses

• Payment information (handled via secure third-party payment processors)

We use the collected information to:

• Process and fulfill your orders

• Communicate with you about your order or account

• Respond to customer service requests

• Gather customer feedback

2. Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to Pets Kitchen PTE LTD collecting and using your information for that specific reason only — including contacting you and updating you on information related to our store, products, and services.

How do I withdraw my consent?

If you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time by contacting us at: contactus@petskitchen.com.sg

3. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

4. Data Security

We take reasonable steps to protect your personal information with appropriate security measures and are committed to keeping your data safe.

5. Disclosure

We may disclose your personal information if required by law or if you breach our Terms of Service.

6. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at contactus@petskitchen.com.sg

Terms of Use (Updated as of 24th July 2025)

By accessing petskitchen.com.sg, known as the “Site”, you, known as the “User”, hereby acknowledge that the User has read, understood and agreed to be bound by these policies:

• Terms of Use

• Privacy Policy

• Exchange Policy

If you do not agree, please discontinue the access to this Site and/or Services immediately.

Pets Kitchen reserve the right to revise, amend, update, or remove these Terms and Conditions and related policies, in whole or in part, at any time with or without prior notice. Any such changes will take effect immediately upon being posted on the Site.

By agreeing to these Terms of Use, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given your consent for any minor dependents to use this site.

The User agrees to indemnify, defend, and hold harmless Pets Kitchen, its employees, affiliates, and partners from and against any and all claims, demands, actions, proceedings, and liabilities (including statutory and third-party liabilities) arising out of or related to the User’s use of the Site and/or Services, or any breach of these Terms of Use.

You may not use our products or media for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction (including, but not limited to, copyright laws) while using the website.

Prices of our products may change without prior notice.
We reserve the right to modify, suspend, or discontinue any Service (or any part or content thereof) at any time, without prior notice.
We shall not be liable to you or any third party for any such modification, price change, suspension, or discontinuation of the Service.

We reserve the right to refuse service to anyone for any reason at any time.